We offer a 30-day return guarantee.
Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.
My merchandise is defective. Can I return it?
If you have problems with any item, call or e-mail our Customer Service Department and have your order number ready.
Can I cancel my order?
You may cancel your order for any reason before it's packed, and you will not be charged. Please call our Customer Service Department to make sure that your order has not yet been packed.
If the merchandise has already been shipped you'll have to pay all of the shipping charges.
Specially ordered merchandise is non-cancelable.
How to Return
if you would like to return a product, please follow the next guidelines:
If the product has quality problems, please contact us in time, and a full refund will be given after the order is processed.（We bear the freight）
The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.
If you place the wrong order and change your mind and want to return the product, you can return or exchange the product, but the shipping cost will be borne by you.
Notice for returns
The package needs to come back with the original receipt of the purchase.
You need to provide proof of purchase by email to contact us. Items returned without authorization will not be accepted.
The time frame for return & exchange must not exceed 30 days from when the original order was received.
All items must be returned in their original condition includes the original manufacturer's labeled packaging with all materials, manuals, and blank warranty cards. Please make sure items have no scratches or signs of wear, and must not be resized or altered in any way.
For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
In fairness, we will expect you to pay the shipping charges, and we will pay the replacement shipping fee. No Restocking Fee will apply to any return meeting the requirements.
When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
The order number needs to be included in the package. You can print out the order detail page or contact us at fei@hydrone.shop
After the return, the funds will return to the same way of order payment.
Sales Tax Policy
All International orders may subject to import fees, duty, customs, VAT charges or additional taxes when the package arrives in the country of their shipping destination. Hydrone is not responsible nor can we offer any specific advice on fees or additional taxes that you may be charged when your merchandise arrives.
We cannot make refunds to customers who do not receive shipments because they have declined to pay these costs.
We recommend that you contact the appropriate government agency for your country/locale before placing your order and ask for information about these potential charges, so you know in advance what your total charges will be.
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.
Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (The bank may have a delay in receiving the account)
Return address: Room102 Building29 No.728 Huahe RD Baoshan District, Shanghai, China 200436
Recipient: Tian Fei Huang
E-mail: fei@hydrone.shop
Business tel: 0086 135 2470 1746
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at service: fei@hydrone.shop
When we Ship
We ship 6 days a week, Monday through Saturday.
Where we Ship
We ship throughout the United States, Canada and to over 100 countries Worldwide (France, Canada, United States, Bhutan, Macao, Hong Kong, Uzbekistan, Israel, Russia, Qatar, India, Indonesia, Kyrgyzstan, Kazakhstan, Turkmenistan, Christmas Island, Tajikistan, Bangladesh, Pakistan, Bahrain, Brunei, Sri Lanka, Singapore, Japan, Cambodia, Saudi Arabia, Thailand, Kuwait, Jordan, Myanmar, Philippines, Vietnam, Azerbaijan, Afghanistan, United Arab Emirates, Oman, South Korea, Malaysia, Lebanon, Tuvalu, Kiribati, Solomon Islands, New Caledonia, New Zealand (16 / 17 regions), Tonga, Australia, Vanuatu, Norfolk Island, Central African Republic, Uganda, Gambia, Guinea, Liberia, Garner, Gabon, South Africa, Rwanda, Cameroon, Sao Tome and Principe, Egypt, Senegal, Togo, Angola, Nigeria, Niger, Burkina Faso, Burundi, Morocco, Tunisia Iceland, Liechtenstein, Hungary, Luxembourg, Turkey, San Marino, Serbia, Cyprus, Austria, Andorra, Greece, Germany, Italy, Latvia, Norway, Czech Republic, Moldova, Monaco, Slovakia, Slovenia, Guernsey, Georgia, Vatican, Belgium, Faroe Islands, Poland, Ireland, Estonia, Sweden, Switzerland, Belarus, Gibraltar, Lithuania, Romania, Finland, United Kingdom, Netherlands, Portugal, Spain, Albania, Malta, Montenegro, Uruguay, Colombia, Paraguay, Brazil, Chile, Falkland Islands, Peru, Argentina, Belize, Guatemala, Costa Rica, Saint Lucia, Saint Vincent and the Grenadines, Dominica, Anguilla, Antigua and Barbuda, Nicaragua, Barbados, Cayman Islands, Jamaica, Bermuda, British Virgin Islands, El Salvador, Aruba, Mexico)
How we Ship
Order processing time 1-2 Days. We offer a variety of shipping carriers depending on the destinations, details are as follows:
YanWen Direct Tracking Air Line:
Asia (5-9 Days)
Europe (7-14 Days)
North America (7-14 Days)
Alaska, Hawaii, Guam, Puerto Rico (15-30 Days)
South America (15-30 Days)
Africa (15-30 Days)
YanWen Express:
Asia (3-7 Days)
Europe (5-10 Days)
North America (5-10 Days)
ePacket:
Alaska, Hawaii, Guam, Puerto Rico (15-30 Days)
Free Shipping
We provide Free Shipping on an order over 50USD.
Track your order
Once your order is shipped, you will receive an email from us containing the tracking information. Meanwhile, you can track your order on "Order Tracking" page. Meanwhile, you can email us fei@hydrone.shop to know the status of your order.
Order Verification
Failure to provide the correct information may cause a considerable delay in the processing and shipping of your order.
International Tax Clearance
International orders may be subject to customs when the package arrives in the country of their shipping destination, which may cause some delay, please contact your local government agency for customs info and if delays may occur.
It is the obligation of each country's citizens to pay customs duties If need to be paid.
Special Order Items
Items that we don't usually stock, and are ordered specifically for the customer, special orders are final sale and non-refundable and may take an extensive amount of delivery time, please contact us in advanced for expected delivery time.
Canceled Order
If the merchandise has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping charges.
Terms & Conditions
* Please note that certain shipments may require additional transit time for customs clearance. Service to some remote areas may require additional delivery days.
* If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return, will be the responsibility of the customer.
* If a customer declines to pay the customs duties cause delivery failed, we will not refund.
