How do I check the status of my order?
Once your order is shipped, you will receive an email from us containing the tracking information. Meanwhile, you can track your order on "Order Tracking" page. Meanwhile, you can email us at firstname.lastname@example.org to know the status of your order.
My order was damaged in delivery. Who do I contact?
We package carefully so that your merchandise arrives ready to give you years of enjoyment. For your own protection do not sign for merchandise until you've inspected for damage.
If you've found damage or if merchandise is missing, please keep the original shipping carton and contact our Customer Service Department at your earliest convenience, we will back to you soon.
Please don't return the merchandise without going through these steps, because it will delay the replacement of your order.
My merchandise is defective. Can I return it?
If you have problems with any item, call or e-mail our Customer Service Department and have your order number ready.
We offer a 30-day return guarantee. Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.
Can I cancel my order?
You may cancel your order for any reason before it's packed, and you will not be charged. Please call our Customer Service Department to make sure that your order has not yet been packed.
If the merchandise has already been shipped you'll have to pay all of the shipping charges.
Specially ordered merchandise is non-cancelable.
At hydrone.shop we offer PayPal payment options.