We offer a 30-day return guarantee.
Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.
My merchandise is defective. Can I return it?
If you have problems with any item, call or e-mail our Customer Service Department and have your order number ready.
Can I cancel my order?
You may cancel your order for any reason before it's packed, and you will not be charged. Please call our Customer Service Department to make sure that your order has not yet been packed.
If the merchandise has already been shipped you'll have to pay all of the shipping charges.
Specially ordered merchandise is non-cancelable.
How to Return
if you would like to return a product, please follow the next guidelines:
- If the product has quality problems, please contact us in time, and a full refund will be given after the order is processed.（We bear the freight）
- The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.
- If you place the wrong order and change your mind and want to return the product, you can return or exchange the product, but the shipping cost will be borne by you.
Notice for returns
The package needs to come back with the original receipt of the purchase.
- You need to provide proof of purchase by email to contact us. Items returned without authorization will not be accepted.
- The time frame for return & exchange must not exceed 30 days from when the original order was received.
- All items must be returned in their original condition includes the original manufacturer's labeled packaging with all materials, manuals, and blank warranty cards. Please make sure items have no scratches or signs of wear, and must not be resized or altered in any way.
- For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
- In fairness, we will expect you to pay the shipping charges, and we will pay the replacement shipping fee. No Restocking Fee will apply to any return meeting the requirements.
- When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
- The order number needs to be included in the package. You can print out the order detail page or contact us at email@example.com
- After the return, the funds will return to the same way of order payment.
Sales Tax Policy
All International orders may subject to import fees, duty, customs, VAT charges or additional taxes when the package arrives in the country of their shipping destination. Hydrone is not responsible nor can we offer any specific advice on fees or additional taxes that you may be charged when your merchandise arrives.
We cannot make refunds to customers who do not receive shipments because they have declined to pay these costs.
We recommend that you contact the appropriate government agency for your country/locale before placing your order and ask for information about these potential charges, so you know in advance what your total charges will be.
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (The bank may have a delay in receiving the account)
Return address: Room102 Building29 No.728 Huahe RD Baoshan District, Shanghai, China 200436
Recipient: Tian Fei Huang
Business tel: +86 135-2470-1746
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at service: firstname.lastname@example.org